Operations Manager: Southland Mall, Hayward, CA & New Park Mall, Newark CA

    • Job Tracking ID: 512255-624049
    • Job Location: Heyward, USA
    • Job Level: Management
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: June 08, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Salary Range *: Salary plus Bonus
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Job Description:

Who We Are


Brookfield Properties is a premier real estate operating company providing services across all our investment strategies.  Our retail portfolio includes high-quality retail shopping centers located in the U.S. our malls are more than just places to shop, they serve as entertainment hot spots, offering movie theaters, restaurants, ice skating rinks and numerous family activities

Operations Manager - Southland Mall, Hayward, CA & New Park Mall, Newark, CA

The Operations Manager will have overall accountability for the operations of one shopping center and will operate the center in accordance with Company policies and standards to maximize profitability.

Job Responsibilities

  • Operate effective general and PM programs, which will identify and correct operational deficiencies
  • Supervise and administer all tenant and landlord construction
  • Direct, administer, and negotiate all service and maintenance contracts and related vendor supplies
  • Supervise and administer both contracted and Company personnel to ensure maximum performance and compliance with all Company policies and procedures
  • Identify and resolve HR issues in conjunction with Company policies and under direction of GM
  • Support and implement corporate sustainability initiatives
  • Accurately track and control all CAM expenses and prepare the CAM expense portion of quarterly forecasts, including participation in the annual budget creation process
  • Review, submit, code, and approve all invoicing to ensure timely payment and work with Accounting Team to insure timely payment of submitted invoices
  • Identify and manage capital projects, including creation of 5-year capital expense plan
  • Conduct operational audits and ensure all mall processes follow corporate policy
  • Prepare operational reports for National Operation Directors and Asset Management VP’s
  • Execute RFP process and manage scope of contracts
  • Work effectively with local leasing and mall CAC to implement local leasing and marketing programs
  • Administer all State and Federal required reports and safety documentation (OSHA)
  • Manage asset inventory and center purchases through issued "P" card
  • Oversee efficient operations of mall common area HVAC units and have same on PM plan
  • Implement and manage Risk Management and Emergency Planning and Response Plans according to company guidelines
  • Manage all building systems and codes, with primary responsibility for mall’s EMS system

Experience and Skills:


  • Knowledge of commercial building practices and systems, HVAC, plumbing and electrical systems
  • Shopping center industry experience desired
  • 2 years in property or construction management industry
  • 3 years administrative/technical experience and knowledge of property physical systems
  • Ability to communicate effectively; supervise, train and manage mall staff and contracted services
  • 2 years of supervisory experience with 2 or more employees and contracted services
  • Proven ability to manage capital projects
  • Proven ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner, with proven record of delivering on a deadline
  • Associates degree or vocational/technical training preferred.
  • Bachelor’s degree, RPA designation or equivalent experience preferred
  • Good analytical skills
  • Fulfill MOD duties on weekends and in GM’s absence
  • Working knowledge of computer software and peripherals


  • Great work environment
  • Generous benefits including Medical, Dental and Vision plans
  • Matching 401k
  • 10 paid holidays annually
  • Paid vacation, Personal days and Sick time
  • We provide an environment where you can grow personally and professionally

We rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees regardless of race, color, sex/gender, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, veteran status, or any other protected classification under country or local law. Brookfield Properties is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.