Operations Manager - Spring Hill Mall

    • Job Tracking ID: 422.6
    • Job Location: West Dundee , IL
    • Job Level: Management
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: February 15, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Salary Range *: Salary plus Bonus
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Job Description:

Who We Are

Rouse Properties, LLC. is a New York-based real estate investment company owned by affiliates of Brookfield Asset Management and was founded on a legacy of innovation and creativity. Rouse’s culture embodies a vibrant entrepreneurial spirit that encourages creativity, rewards initiatives and empowers our team members to excel. The foundation for this effort is our unique corporate culture, which encourages our people to think outside the box and take initiative while inspiring them to uphold the exceptional quality standards that are a Rouse hallmark. We are among the country’s largest regional mall owners. The Company’s geographically diverse portfolio spans the United States from coast to coast, and includes 38 malls and retail centers in 23 states encompassing 24.5 million square feet.

Position - Operations Manager - Spring Hill Mall

The Operations Manager will have overall accountability for the operations of one shopping center and will operate the center in accordance with Company policies and standards to maximize profitability.

Job Responsibilities

  • Operate effective general and PM programs, which will identify and correct operational deficiencies
  • Supervise and administer all tenant and landlord construction
  • Direct, administer, and negotiate all service and maintenance contracts and related vendor supplies
  • Supervise and administer both contracted and Company personnel to ensure maximum performance and compliance with all Company policies and procedures
  • Identify and resolve HR issues in conjunction with Company policies and under direction of GM
  • Support and implement corporate sustainability initiatives
  • Accurately track and control all CAM expenses and prepare the CAM expense portion of quarterly forecasts, including participation in the annual budget creation process
  • Review, submit, code, and approve all invoicing to ensure timely payment and work with Accounting Team to insure timely payment of submitted invoices
  • Identify and manage capital projects, including creation of 5-year capital expense plan
  • Conduct operational audits and ensure all mall processes follow corporate policy
  • Prepare operational reports for National Operation Directors and Asset Management VP’s
  • Execute RFP process and manage scope of contracts
  • Work effectively with local leasing and mall CAC to implement local leasing and marketing programs
  • Administer all State and Federal required reports and safety documentation (OSHA)
  • Manage asset inventory and center purchases through issued "P" card
  • Oversee efficient operations of mall common area HVAC units and have same on PM plan
  • Implement and manage Risk Management and Emergency Planning and Response Plans according to company guidelines
  • Manage all building systems and codes, with primary responsibility for mall’s EMS system

Experience and Skills:


  • Knowledge of commercial building practices and systems, HVAC, plumbing and electrical systems
  • Shopping center industry experience desired
  • 2 years in property or construction management industry
  • 3 years administrative/technical experience and knowledge of property physical systems
  • Ability to communicate effectively; supervise, train and manage mall staff and contracted services
  • 2 years of supervisory experience with 2 or more employees and contracted services
  • Proven ability to manage capital projects
  • Proven ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner, with proven record of delivering on a deadline
  • Associates degree or vocational/technical training preferred.
  • Bachelor’s degree, RPA designation or equivalent experience preferred
  • Good analytical skills
  • Fulfill MOD duties on weekends and in GM’s absence
  • Working knowledge of computer software and peripherals


  • Great work environment
  • Generous benefits including Medical, Dental and Vision plans
  • Matching 401k
  • 10 paid holidays annually
  • Paid vacation, Personal days and Sick time
  • We provide an environment where you can grow personally and professionally

We rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees regardless of race, color, sex/gender, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, veteran status, or any other protected classification under country or local law. Rouse Properties is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.